Yamibuy is not liable for any issue with consumable products that are improperly stored. Home; Holiday Sales. please make sure to check your shipping information, and contact information is correct/valid. Date of experience: February 23, 2023 Useful Reply from Yami 4 days ago you have the option for a refund or a replacement. Color. We will help contact our seller for refund. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Customs policies vary widely from country to country. WTF. All returns must have an RMA number. What a garbage way to treat a new customer. No returns are accepted over 30 days. You should expect to receive your refund within 1-2 months. Yamibuy is a reliable source for buying anything from groceries, beauty, and home goods. Refunds will be issued once we have verified the damage or quality issue. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. We recommend that you keep all articles within the first 30 days receipt of shipment. Alex Zhou founded it in 2003. We will refund you the product(s) and shipping fee. Shipping is fast and arrives within a few days. Please contact our customer service team to request an RMA. <3, #ezw_tco-2 .ez-toc-widget-container ul.ez-toc-list li.active{
Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. All returns must have an RMA number. Yamibuy has responded on this website but has not responded to PayPal request for information as of 4/26, Wow, my son loves the Japanese jelly which I ordered from Amazon and its kinda expensive, so I googled and want to know if I can find same products more reasonable price else where. Payment It can include the following information: How many days they have to return a product. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. Rewards Program If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. CouponFollow tracks coupon codes from online merchants to help consumers Earn $5 in points by referring a friend to Yamibuy. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. (April 2022) I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! For overseas sellers, for safety their package may request signature or recipient on delivery. Once you start using it, youll get the hang of it. All product pictures are for reference only. Refund will be issued upon completion of inspection of your return. Other categories of products can be redelivered. yami?? I was not happy about phone call to ask a question and l was holding for hours and hours. Due to food safety, baby formulas are no eligible for return. 2. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Obviously I have no control over how long my package is being held at customs. Shipping to the 48 contiguous states is $5.99. And the best part? Expires in 6 days. This is an extension of Apple's usual 14-day return policy. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. make a purchase. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Once its status shows as return to sender, we can help contact our seller on your behalf. How to Design a Return Policy. How Long Does It Take for Korean Skincare to Work? Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. When you say Yamibuy "domestically" do you mean within the US since theyre in California? We appreciate your understanding. baby formulas are no eligible for return. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Would you please provide your order number here? Import duties, and charges are not included in the item price or shipping cost. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. Still, the $235 is crazy! Select the return policy you want to add an exception to. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. Thats the average shipping time for other stores. Products that caused allergic reaction due to personal health condition. Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Weve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. For exact processing time. Priority shipping charges selected at checkout are non-refundable. If you receive products that is defective. When you create an account on Yamibuy, you'll start accruing points at a rate of one point per dollar spent. I had this problem in the past, where I couldnt find a product I really wanted to try. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. With rapid growth, Yamibuy is now a popular one-stop shopping destination among the Chinese community in North America. Some products may have different policies or requirements associated with them, please see below for products under special categories. Upon completion of inspection of your return our seller. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. A place to discuss beauty brands, cosmetics, and skincare from Asia. Any missing articles may result in delay processing or rejection of your RMA. for safety their package may request signature or recipient on delivery. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. 1-Day Delivery. Geared toward high school seniors headed to college. Contact Yamibuy by emailing help@yamibuy.com. Click + Add exception policy. Join the Yamibuy email subscription list to get special offers in your inbox. Create your referral link inside your Yamibuy account and share it with friends. and request for a return within the return period. Category:Home Appliances and ElectronicsReturnPeriod:Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. Get Code. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. you may request to return the product within the allowed return period. refund will be exclusive shipping cost due to incorrect shipping information. Ive spent over $900 in the last few months on Yamibuy to find out. it may take up to 3-5 business days for us to inspect and process your RMA. Fresh produce may appear different due to season, weather, and region grown in. Can't find a code? However. Yes, you definitely should. please stop using or consuming the product and seek medical attention immediately. We will notify your refund once we have received and processed the returned item. and any free gift if it was part of the combo. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. Then ship the products to your preferred location. The Market Place accept credit cards (VISA, MasterCard, Discover, and American Express), debit cards and PayPal. Learn more, Your suggestions help us improve together, Please contact to Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. It's completely free. you have the option for a refund or a replacement. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. One hundred points equals $1 on Yamibuy. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Yes, Yamibuy is a legitimate company. Had been a satisfied customer for a while and have spent about $500 over the last few months. Glad I came across these reviews. Inventory information and delivery speeds may vary for different locations. THEY WERE NOT. Its easy to order from them while also knowing its handled by professionals. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. It has over 30,000 5-star reviews. Thank you for your understanding. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! After two days of calls and emails, I got part of the charge waived. Customer Service New Year's Day . If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. I cannot believe how high it is! it will be deducted from the total refund amount. Please ensure you are available to receive the package on the first delivery attempt. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. 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