Poly | Video Conferencing, Conference Phones & Headsets | Poly . After upgrading to Poly VideoOS 3.3.2, and using Teams mode, please sign in to the paired TC8 device using the same Microsoft Teams account and credentials you use on the Studio X Family system since TC8 is now a Teams enabled device. You acknowledge that (a) the Application contains proprietary and confidential information that is protected by applicable intellectual property and other laws, and (b) The Company and/or third parties own all right, title and interest in and to the Application and content, excluding content provided by you, that may be presented or accessed through the Application, including without limitation all Intellectual Property Rights therein and thereto. Poly Studio X30 is equipped with a 4x zoom camera and four built-in microphones. Waiting is sometimes a solution. Poly products purchased in one country or region may be eligible for warranty service in other countries or regions where Poly or a Poly authorized service provider offers warranty service for the same Poly product, based on Polys product model number. Open Poly Lens in a separate tab (lens.poly.com). You no longer need a API license to pair your new X50 with Zoom Meetings. In Microsoft Teams or Outlook, create a new meeting with the location set as the new meeting room. 7 0. berlin-admin / pioneer (131) 06/17/2022, 12:06 pm. 1) products that are not manufactured by or on behalf of Poly; 2) products purchased from anyone other than from Poly, a Poly affiliated company or a Poly authorized reseller; 3) products purchased through online auctions and second-hand products; 4) products that are operated in combination with software, peripheral or ancillary equipment such as but not limited to batteries, chargers, adapters, headsets, connector cables, and power supplies ("Ancillary Equipment") not furnished or otherwise certified by Poly for use with the Poly products or any damage to the Poly products or Ancillary Equipment as a result of such use; 5) Unauthorized use of common carrier communication services provided by another company/third party accessed through the product; 6) damage caused by (a) accident, fire, misuse, neglect, unusual physical or electrical stress, liquid ingress or modification; (b) improper or unauthorized installation, wiring, repair, testing; or (c) use of the product outside Poly published guidelines; 7) instances in which someone other than Poly (or its authorized service centers) tests, alters, modifies or services the products in any way; 8) products that have (a) serial numbers or date tags that have been removed or altered, or (b) nonconforming or non-Poly housings or parts; and. The Application may be subject to export controls or restrictions by the United States or other countries or territories. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. (To navigate to the X50s settings you will need to use a USB mouse.). Obtaining Warranty Support in Another Country. Turn on your TC8 Tablet and allow it to pair with the Studio X50. Poly does not provide a warranty for software (whether pre-loaded on hardware or provided as a standalone product) under this Limited Warranty please refer to the applicable Poly end user license agreement or software license. But I think that can be changed now due to California regulation depending of your software version. (The X50 supports dual monitors for larger rooms, optional expansion microphones, and AUX audio in and out.). UnfortunatelyI have made no notes of this event. For example, to produce an F, the 3-key would need to be pressed three-times. Learn More >>, Your email address will not be published. Set Poly Studio as the Default Audio and Video Device If you use the Poly Studio USB video bar together with a supported application for video calls, you may need to set Poly Studio as the default audio and video device of your application. However, the Warranty Period provided in the country where the product was purchased shall apply. Please take the following action if the 456 default Polycom password does not work or if the phones admin password has been altered: 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. SOME STATES AND COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Polycom device for Video Conference already installed in my office. Note: See my attachment for more detail visualization. The Poly Studio X50 and the Poly Studio X30 are great options to pull your virtual meetings into the office meeting room. This warranty support may not always be available where you purchased the Poly product and, where it is available, the period may vary depending on where you purchased the Poly product. A Microsoft Teams Room is a hardware solution that outfits your conference rooms or shared spaces to connect seamlessly to Teams meetings. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Users will love having the native Teams experience built right in. Page 59 Once you enable Polycom Acoustic Fence, you must set up additional hardware to use this feature with your G7500 system. Poly Studio X Software 3.6.0 Change the provider to Microsoft Teams and save. You will be prompted to restart. The unit appears to be new and I unboxed it. design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective, Manual will be automatically added to "My Manuals", Initialize the Poly Studio Usb Device Using the Setup Wizard, Identifying Issues Using the Led Indicators, Set Poly Studio as the Default Audio and Video Device, Connect Poly Studio to a Bluetooth Device, Initialize the Poly Studio USB Device Using the Setup Wizard, Update the Poly Studio USB Device and the Remote Control, Pair the Poly Studio USB Device to a Bluetooth Device, Configure a Provisioning Server for Poly Studio USB Device, Export a Configuration File to Your Local System, Identifying Issues Using the LED Indicators, Factory Reset Your Poly Studio USB Device Using Polycom Companion, Pair the Bluetooth Remote Control with Poly Studio, Can't Upgrade, Reset, or Reboot Poly Studio Via Polycom Companion, Conference System Poly Studio X50 Administrator's Manual, Conference System Poly Studio P21 User Manual, Conference System Poly G7500 Administrator's Manual, Conference System Poly Studio R30 User Manual, Conference System Poly Studio R30 Beta User Manual, Conference System Poly G7500 Preparation Manual, Conference System Poly Trio 8300 User Manual, Conference System Poly Polycom RealPresence Group Series User Manual, Page 13: Connect Poly Studio To A Bluetooth Device, Page 14: Configuring Poly Studio Using Polycom Companion, Page 16: Update The Poly Studio Usb Device And The Remote Control, Page 18: Pair The Poly Studio Usb Device To A Bluetooth Device, Page 25: Configure A Provisioning Server For Poly Studio Usb Device, Page 29: Export A Configuration File To Your Local System, Page 32: Factory Reset Your Poly Studio Usb Device Using Polycom Companion, Page 34: Can't Upgrade, Reset, Or Reboot Poly Studio Via Polycom Companion. You can find this address on the Poly device or using DHCP on your router. CX-30 occasionally wakes up out of ECO standby when connected to a Poly Studio X in Zoom room mode This has been fixed with the 2.10 release. I was including for a test two Poly Trio 8800 into Poly Lens. c)If any court of law, having the jurisdiction to decide on this matter, rules that any provision ofthese Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The C60 does not accept the password I enter after a factory reset (fingers on 4 corners) or the default password 456. On the TC8 Tablet Login to your Zoom Account. This is your exclusive remedy for a defective Poly product that is covered by this Limited Warranty. As a portion of your workforce returns to the office, it is vital that they have a consistent experience across all the devices they use. If you return out-of-warranty products or products not covered under the Limited Warranty, you will be responsible for all return-shipping and other transportation-related expenses. Turn on your TC8 Tablet and allow it to pair with the Studio X50. Your rights automatically and immediately terminate without notice from The Company or any Third Party if you fail to comply with any provision of these Terms and Conditions. Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens.I have performed a factory reset on the device and started over again.Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. Support recommends you perform an additional reboot after 3.6.0 upgrade is completed. Step 4: Set up the Poly Studio X50 as a Microsoft Teams Rooms System. "Intellectual Property Rights" means any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide. . If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply. In Australia, Poly products come with guarantees that cannot be excluded under the Australian Consumer Law. Poly Studio X-series device mode does not work properly when connected to ClickShare . Note. Dialpad Meeting Rooms use the Poly Studio X30 or X50 conference room devices, and an accompanying TC8 touch controller as a Dialpad meeting room/Conference TV. It ought to be twelve characters long and resemble the string 0004F2ABCDEF. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. Enter the Registration Key copied earlier, into the. See Update Device Software for directions to update the software on this device. b)YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR MOBILE DEVICE, OR OTHER DEVICE, OR LOSS OF DATA THAT RESULTS FROM SUCH USE. Polycom default username and password (Web Adminis Polycom Username and Password.png 147 KB. Find the phones MAC address. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Press Cancel if you receive a starting application prompt. Change the Video Provider bar to Zoom Rooms. To search for Poly Studio X50 specific support info, click, Poly Studio X50 Display Mounting Kit Setup Sheet, Poly Studio X50 NR (No Radio) Setup Sheet, Zoom Smart Gallery on Poly VideoOS Systems Best Practices Guide, Poly Partner Mode Administrator Guide (HTML), Poly Video Mode Administrator Guide (HTML), Poly VideoOS Configuration Parameter Reference Guide (HTML), Poly VideoOS Miracast Performance Technical Reference, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly G7500 and Poly Studio X Family Encryption Reference Guide 3.7.0, Poly G7500 and Poly Studio X Family Privacy Guide 3.7.0, Poly Studio X Family Safety and Regulatory Notices 3.7.0, Poly VideoOS and TC8 Certificates Update 3.7.0, Poly VideoOS Offer of Source for Open Source Software 3.12.0, https://partners.poly.com/English/directory/. . Related questions. Pressing Menu, Status, Network, Ethernet will reveal the MAC address if you are unable to read the rear label. Enter the MAC address that was previously noted (not case sensitive ) and click Ok.. The default password is the last six characters of the serial number listed in System Details and on the back of the device. Please register your product at www.poly.com/support/. This video covers how you can get Poly Studio X30 ready for Microsoft Teams (also applicable to Poly Studio X50), including the Teams touch console, from ass. a)YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE APPLICATION IS AT YOUR SOLE DISCRETION AND RISK AND THAT THE APPLICATION IS PROVIDED AS IS AND AS AVAILABLE WITHOUT WARRANTY OF ANY KIND. In such event, you must immediately delete the Application. Username: admin. The administrator password will now be 456. Ditch the PC to drive the meeting, since the Poly Video OS runs the show. 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