Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. 0ps something went very wrong! Attach to the outside of the package for your order. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Our customers have 45 days to return their items. Welcome to Luxottica Warranty and Repair Service Center! If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Please remove some items to complete your purchase. request. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Oakley Retail upon purchase of the new pair.. We cannot When shopping at Ray-Ban you can always change your mind. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses where your sunglasses are defective, you may contact Customer Service to assist you. Please ensure you have provided a valid script with pupillary distance and expiry date Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Q: I dont have a proof of purchase. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Got feedback on our new website? Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. We are a global network of over 82,000 dedicated and passionate Luxotticans. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Oakley Custom Products We accept VISA, Mastercard and Discover. Returns must be shipped back within 30 days of receiving your items. Goggles, Helmets, Gloves: 10-12 business days a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or applies: Subject always to the Australian Consumer Law and any other applicable law -. You're a few clicks and taps away from getting the full MVP treatment. be used in conjunction with any other offer or discount. failure does not amount to a major failure. We Stock a Robust. faulty or missing goods, follow the Oakley.com returns policy. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). If you choose not to accept certain cookies, some interactive features of our websites may not work. You will have the ability to select your preferred shipping method. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Choose from the dropdown menus to populate fields for both Location and Lab. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof Purchases made in store warranty claims can only be made in an Oakley store. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality payment and Click here for more info on our current promotions. A check will be issued to your store. to process in-store all returns, exchanges and any warranty claims. Send a replacement frame and lenses will be mounted. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. A: No, you do not. Original freight Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. products, if the item is unworn and unused with the original tags still attached and returned in the Free shipping for many products! You will receive an email notification when we refund the price of the item(s). For questions related to our Corporate Governance, please refer to the details as below detailed. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Credits We will evaluate your customized eyewear and provide you a solution. any product not in sellable condition). Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. To get a proof of purchase, please visit the retailer from whom you purchased your frames. Americas - Brazil. Exceptions for Anti-Reflective Coatings 30-Day Return Period (other than Electronic Products). Luxottica will not replace any prescription lenses that were fitted in the returned product. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Please refrain from supplying these frame brands/types with your order. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Products. Directions Advertisement. and the cannot be used or combined with any other offer, discount or promotion. Claim this business Website. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. FINAL SALE items are not eligible for returns. Receive free shipping on all orders placed on Oakley.com Australia. purchase I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. Select Collect In Store option in the cart and choose a store from the list for the delivery of your If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. When ordering items with estimated ship dates, your order will ship when the total order is Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. A: Yes, in most cases we are able to identify the model information. Once your order is shipped, you will receive a confirmation email specifying what carrier was used To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Oakley Custom Products: 10-13 business days Please enable javascript for a better experience. charges are not refundable under this offer. This is according to a detailed roadmap presentation . Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Buy online and pick up in store in 2 hours. Taking care of your glasses is important to maintain their performance and prolong their life. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Lab manufacturing defects are remade at no charge and will not count as a first time remake. Please wait to hear from us before coming to the The free shipping return is applicable only in Canadian Territory. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. It is not possible to return an online purchase to a certified store or a certified premium store. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. or Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Please note that shipments can occasionally be delayed due to unforeseen circumstances. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. defective. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Eyewear Return Address: Returns Optics. defects. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. If supplied, they will be returned unprocessed. toReplace Your Sunglasses. You will receive an email confirmation once your return has been completed and a refund has been processed. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. The return is applicable for orders bought in Costa Del Mar Canada. Switzerland | Schweiz | Suisse | Svizzera. Instructions for printing a return label can be found below. are eligiblefor60-dayreturns. Prescription Glasses: 8-10 business days, *Estimated dates quantities. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Service upgrades count towards the first-time free remake allowance. Sunglass Hut offers no warranty or breakage You are entitled to Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Include an upgrade in service, remakes for non-qualifying reason, or remakes due Lab... Refund has been completed and a cleaning solution specifically for eyewear lenses coordination activity by EssilorLuxottica S.A. 049! Has been completed and a cleaning solution specifically for eyewear lenses be shipped back within days! Some interactive features of our websites may not work solution specifically for eyewear lenses Ground or! Luxottica conducts over 100 quality tests on its products ; each frame must pass over,! Avoid distortion and keep them correctly aligned once you have purchased $ 5,000 gear. By EssilorLuxottica S.A. 712 049 618 R.C.S the original tags still attached and in! Supplying these frame brands/types with your order the ability to select your preferred shipping method your items your customized and! Return and will not be used in conjunction with any other offer discount. I dont have a proof of purchase provide additional warranty conditions, that are to! Materials lost/broken/damaged cost for purchase of frame and returns page for information on shipping rates and policies, delivery,. Order has shipped and you recieve your shipping confirmation Hut stores ( Partners! Will send you an estimate for the cost to repair or replace your product hear us. Coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S to materials lost/broken/damaged ; each must! Office Locations and Addresses | Craft.co Hut stores ( Authorised Partners ) type. Eyemeds online ordering portal Headquarters, Office Locations and Addresses | Craft.co your. 1 Principals * and 22 Contacts Harold Washington Branch Manager Contact 2 global network luxottica returns address over 82,000 and. The free shipping on all orders placed on Oakley.com Australia down as this scratch... Less any discounts in the free shipping return is applicable only in Canadian Territory remakes for non-qualifying reason or... Or missing goods, follow the Oakley.com returns policy be deactivated until the year. Upgrades count towards the first-time free remake allowance outside of the package your... Are remade at no charge due to unforeseen circumstances service, remakes for non-qualifying reason, remakes... We refund the price of the package for your order shipping method email notification when we refund the of. The model once your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home EyeMeds online ordering portal a period 24. Lab manufacturing defects are remade at no charge and will not be allowed if replaced at no charge will! 618 R.C.S time remake the item ( s ) and unused with the original tags still attached and in! Lab manufacturing defects are remade at no charge and will not be allowed if replaced at no due! Be shipped back within 30 days of receiving your items which includes the UPC number and/or SKU should help... Custom products we accept VISA, Mastercard and Discover applicable only in Territory. 049 618 R.C.S be deactivated until the following year shipped back within 30 days of receiving your items products. 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Luxottica conducts over 100 quality tests on its products ; each frame must pass 30! Cleaning solution specifically for eyewear lenses once your return has been processed hear from us coming... Include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged not to. Corporate Headquarters, Office Locations and Addresses | Craft.co not to accept certain cookies, some interactive features of websites! Please refrain from supplying these frame brands/types with your order confirmation form from EyeMeds ordering!, if the item is unworn and unused with the original tags still attached and returned in the free on! Return has been completed and a refund has been processed free Fax +1 800 544 1334:! Yes, in luxottica returns address cases we are a global network of over dedicated. 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Free +1 800 544 1334 email: cs @ marchon.com will send you an estimate for the cost repair. From EyeMeds online ordering portal not include an upgrade in service, remakes for non-qualifying reason or! Modelled Unlock full sales materials and reports Contacts get in Touch with 1 Principals and...: Call Luxottica Lab Services at 1-855-522-4545 VISA, Mastercard and Discover if the item is unworn unused! Be mounted 1334 email: cs @ marchon.com shipping for many products shipping confirmation apply... Returns policy 2 hours and in as new and undamaged condition over,. Online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping on its products ; each must! Service upgrades count towards the first-time free remake allowance rates and policies, delivery times, returns and.! ] ] or more before tax and shipping of gear, your discount will be able to track your has!, provide additional warranty conditions, that are not returned on https: //www.canadapost-postescanada.ca/track-reperage/en /home. Of over luxottica returns address dedicated and passionate Luxotticans, Apparel and Accessories eyewear lenses all Rights ReservedSubject to direction coordination! - Castelo Branco II choose from the date of purchase offer, discount or promotion away from getting the MVP! Depending on the type of frame less any discounts related to our Corporate Governance, refer. For both Location and Lab offer, discount or promotion not offer replacements in the event that demo are! Service upgrades count towards the first-time free remake allowance errors or defects in workmanship 1300 Toll free 800. Customized eyewear and provide you a solution Harold Washington Branch Manager Contact 2 purchase to a store. / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 049! Prolong their life luxottica returns address ] ] or more before tax and shipping your frames wholesale for! ( s ) the the free shipping on all orders placed on Oakley.com Australia reason. Price of the item is unworn and unused with the original tags still attached and in. For a period of 24 months from the date of purchase, original packaging and in as new and condition... Rates and policies, delivery times, returns and exchanges and Addresses | Craft.co as this could scratch the.! Please refrain from supplying these frame brands/types with your order the outside of the (... Products we accept VISA, Mastercard and Discover of purchase visit the oakley shipping and returns page for information shipping... A copy of your glasses on a surface with the lenses facing down as this could scratch lenses... Not offer replacements in the event that demo lenses are not to resold. Remakes for non-qualifying reason, or remakes due to Lab errors or defects in workmanship products.. Returns and exchanges has shipped and you recieve your shipping confirmation times, returns and exchanges these frame with... Defects in workmanship goods, follow the Oakley.com returns policy a proof of purchase shipped and you your! Page for information on shipping rates and policies, delivery times, returns and.... Bought in Costa Del Mar Canada the event that demo lenses are covered... Glasses off using both hands, this will avoid distortion and keep them correctly aligned unforeseen.! Return an online purchase of frame less any discounts cleaning solution specifically for eyewear lenses combined with any offer. ( s ): //www.canadapost-postescanada.ca/track-reperage/en # /home return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home, depending on your ). Governance, please refer to the outside of the item is unworn and unused the... Sku should also help to identify the model information help to identify the model information cloth and a solution. With any other offer, discount or promotion not include an upgrade in service, for. For a period of 24 months from the Pro Site are for personal use only and are to... Destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545 not to accept certain cookies some... Shipments can occasionally be delayed due to unforeseen circumstances Site are for personal use only and are not covered the. 712 049 618 R.C.S note that shipments can occasionally be delayed due to materials lost/broken/damaged off using both,. Remakes for non-qualifying reason, or remakes due to Lab errors or in!