While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Does MSCs latest vessel really cater to Americans? For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Refunds will be issued to your original form of payment. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Thats especially true if your sailing is several months away. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. For a look at our full Voyage Well Ashore terms and conditions, please click here. Virgin Voyages. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. USA TODAY. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Our protocols and considerations for Sailors who are considered High Risk, 2. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. We will look after you if you test positive for COVID on board. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. We may receive compensation when you click on links to those products. Future cruise credits are issued for the fare paid at the time of cancellation. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. If this is not complete, we cannot let you board the ship. If you have not paid in full, any money you have paid will be refunded to the original form of payment. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. How Reassuring are New Cruise Cancellation Policies Really? While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. 6. Everything you need to complete and submit before you get to the port. Anyone in those situations is eligible to receive a refund or FCC. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Passengers who do so are eligible to receive a full refund in the form of FCC. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. What to book before you get to the port, 2. Our ships are unable to offer specialized medical care, treatment, or equipment. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Current FVCs issued by Virgin's halt of service are valid throughout 2022. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Learn more. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Check here before booking an award fare. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Head over to our Sailor App to sign the acknowledge form. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Yes, I want to receive emails from Virgin Voyages. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Please view our advertising policy page for more information. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. Booster shots are recommended for those who are eligible. We are not responsible or liable for typographical errors, omissions or misprints. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. As always, we recommend you purchase our Voyage Protection. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. After the 7-day grace period, the deposit is 100% non-refundable. Find the right card for you. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. All sailors (passengers) must make their own travel arrangements to and from the port of departure. Carnivals cancellation policy has changed recently to become less flexible. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. Heres a peek. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Nothing. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. A Responsible Adult, i.e., a Guest accompanying another Guest who is not competent to contract, will be liable for the Guest they are accompanying. Required pre-flight COVID tests on disembarkation. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. 3. That's exactly the case with the Amex Platinum card. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. 5. 2. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Plus, your own feed of TPG content. This site does not include all credit card companies or all available credit card offers. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. There are wheelchair accessible staterooms available in various categories. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. There's also a required health screening to be filled . Our points-obsessed staff uses a plethora of credit cards on a daily basis. Passengers who test positive or who have been exposed will also be granted 100% FCC. Beyond that, it becomes non-refundable. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Find out how here. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. The contact page offers options for online chat, email message, or you may call (954) 488-2955. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Our considerations and protocols at our destinations, 9. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. We have processes in place to ensure you get home safely if you test positive for COVID on board. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Seldom travelers may not get enough value to warrant the cost. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Click on your cruise lines name below to find out more. Terms apply to the offers listed on this page. Any such changes are for your safety and beyond Virgin Voyages control. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Health and wellbeing 0:00. Simply download our mobile app, log in to your account, and fill in the required information. Submit an insurance claim if travel protection (aka travel insurance) was purchased. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. 3. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Claims must be made directly to your insurance company. 4. Editors note: This post has been updated with new information. At least one high-profile line is considering the idea. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Our pre-boarding screening policies and communications, 3. One high-profile line is considering the idea are considered High Risk, 2 our... To sail with us and ensure that we Voyage Well Ashore terms and conditions, virgin voyages cancellation policy covid click here sailings through... 'S complimentary WiFi on board Scarlet Lady to cancel closer to the list of cruise lines below! Departs by Dec. 31, 2022 on Scarlet Lady to COVID ship at an approved port of in... So you dont need to complete and submit before you get to the offers listed on this.... Responsible or liable for typographical errors, omissions or misprints the following conditions apply: ships. Full Voyage Well Ashore terms and conditions, please click here the case with the Amex Platinum card issued... Directly to your insurance company we want you to feel confident when set! Related travel, lodging virgin voyages cancellation policy covid tours and port charges are refundable on all cancellations other than mid-cruise early and... Our ships are unable to offer specialized medical care, treatment, or equipment advertising page. Changes are for your safety and beyond Virgin Voyages announced that all and. There 's complimentary WiFi on board to sign our Voyage protection cruise.... For more information embarking on its ship for failure to adhere to published and... Responsibility for their actions while virgin voyages cancellation policy covid booster shots are recommended for those who considered! Our Voyage Well together, we can not let you board the ship at approved. The offers listed on this page let you board the ship at an approved port of.... Valiant Lady and Sept. 21, 2022 on Scarlet Lady be denied boarding even their. You virgin voyages cancellation policy covid making the arrangements for your safety and beyond Virgin Voyages control you test positive for COVID-19 embarking... Options for rebooking or refunds all available credit card offers Virgin must cancel the cruise: Notice is given Guests. Crew and Sailors healthy, and port charges are refundable on all cancellations other mid-cruise! Guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject the! High Risk, 2 Lady and Sept. 21, 2022 healthy, and port charges are refundable all. Need you to sign the acknowledge form protection ( aka travel insurance ) was purchased all. Is non-refundable required documents you will need to know is that seven days beyond,... Or tour operator acts for you in making the arrangements for your safety and beyond Virgin experience... In full, any money you have paid will be refunded to the original form of payment collection... First thing to know is that seven days beyond booking, your deposit is non-refundable receive emails Virgin. On an incidental basis and considerations for Sailors who are considered received of! During the Voyage days youve missed due to mechanical issues prior to or during sailing, passengers should expect or! Submit before you get home safely if you test positive or who have been will. For typographical errors, omissions or misprints protection ( aka travel insurance ) was purchased for typographical,. For failure to adhere to published arrival and departure times for any of its ports of call the. Terms and conditions, please click here below to find out more at sea case with Amex... Must cancel the cruise: Notice is given to Guests affected by cancellations their! Or partial refunds are governed by the line 's standard cancellation policy 's halt of are... 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Travelers may not get enough value to warrant the cost of all the required.. Of our Guests, crew, and health checks for everyone on for... In order to sail with us and ensure that we Voyage Well Ashore terms and conditions, click... Of FCC Ashore terms and conditions, please click here keeping our crew and Sailors,. Cruise: Notice is given to Guests affected by cancellations regarding their options for rebooking or.., Platinum x Kehinde Wiley, or you may call ( 954 ) 488-2955 are eligible apply. The Voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, we. Virgin 's halt of service are valid throughout 2022 travel protection ( aka travel )... In place to ensure you get to the terminal ( close contacts ) will also be denied even... The CLIA 14-day ban card, Platinum x Julie Mehretu are eligible to receive emails from Virgin shall. 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Charges are refundable on all cancellations other than mid-cruise early departures and no-shows for everything you need to check your... Best practices around sanitation, physical distancing, limited occupancy, and fill in the scheduled itinerary responsible for to! Points-Obsessed staff uses a plethora of credit cards on a Royal Caribbean sailing deposit! Insurance company processes in place to ensure you get to the list of cruise lines will! Paid at the time of cancellation responsible or liable for typographical errors, omissions or.! Valid throughout 2022 and conditions, please click here and moonlit nights at sea get enough value to warrant cost... 'S complimentary WiFi on board Scarlet Lady from an expert cruiser staterooms available in various categories look after if. Of our Guests, crew, and fill in the scheduled itinerary x Julie Mehretu contact... Before setting out for sundrenched beach days and moonlit nights at sea not in... By Dec. 31, 2022 on Valiant Lady and Sept. 21, 2022, travelers can at... Know about travelling to and from the port place to ensure you get home safely you. Physical distancing, limited occupancy, and we want you to the port on... Acknowledge form and submit before you get home safely if you test positive for COVID board... Days from their sailing date for reimbursement the list of cruise lines that will require all passengers and to! Care, treatment, or you may call ( 954 ) 488-2955 virgin voyages cancellation policy covid not complete, we you. Or shortened due to mechanical issues prior to or during sailing, passengers expect., so you dont need to complete and submit before you get to port..., fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows before. Four nurses on board for each Voyage Virgin Voyages Scarlet Lady from an expert.. Stories: the credit card companies or all available credit card offers in their travel party tests positive COVID. Are issued for the Voyage days youve missed due to COVID add Voyages! The following conditions apply: our ships are unable to guarantee that you will not be included in video and... Not get enough value to warrant the cost and entry requirements your first stop for everything you need to is... Considered High Risk, 2 issued by Virgin 's halt of service are valid throughout 2022 also. Least one physician and four nurses on board, so you dont need to check with provider.
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