I find this tool helpful because it allows me to create separate projects for each client and assign specific tasks to team members. Be the first to find this interview helpful. All Rights Reserved. Jobs; . We are committed to delivering safe, high quality services for our clients and their customers across the globe. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . Si el problema persiste, es probable que haya un problema con nuestro sitio web en este momento. I also love working with people, which makes me excited to join your team.. Pay rate isn't that great either, so i did not think it was worth it. Ready for take off? Fast, easy, was at a hotel, the interviewer was kind and down to earth. It's not taking long process. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This question is a great way to show your problem-solving skills and how you make decisions. Lo sentimos, pero hemos tenido problemas al procesar tu solicitud. If you dont have airport experience, discuss other similar work environments that prepared you to succeed at Swissport International Ltd.. In my previous role, I was responsible for organizing shipments and ensuring they were delivered on time. Example: I once had a coworker who was very critical of my work. Its important to be honest about what motivates you, but its also good to make sure that your goals align with those of Swissport International Ltd.. Simple questions clearly explained Learn more, Our clients benefit from the industrys widest single-source service portfolio and our presence at 292 airports around the globe. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real candidates. Over the years, Swissport has become a horrendous place to work in. Under the name of Swissair Ground Services International AG , Swissport was incorporated on 16 August 1996 before a notary public in.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. SWISSPORT are looking for talented and experienced Customer service agents with Lufthansa & Swiss Airlines product knowledge and check in system skills to join the Swissport team at Dublin Airport.. We have a new starting rate of 15.38 30 hour contract shifts ranging over 24 hour period and available to work any 5 days . to let us know you're having trouble. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Hours: Full-Time. One day, we ran out of boxes in several sizes, which caused some delays in shipments. I would need to think long and hard before uprooting myself from everything I know.. The client wanted the campaign to include social media posts, billboards and radio advertisements. President Gerald Ford officially recognized the first Black History Month in 1976 and called upon the American people to seize the opportunity to honor the too-often neglected accomplishments of Black Americans in every area of endeavor throughout our history. Pay: $16.00 per hour. Job Summary. La mayor parte de las veces este problema You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. . Eventually, I decided that ignoring her wasnt going to solve anything, so I asked for a private meeting with her. Find your ideal job at SEEK with 22 Swissport jobs found in All Australia. Training isnt easy, needs couple days with test. When dealing with customers or coworkers who speak different languages than you, how do you overcome communication barriers? scusiamo se questo pu causarti degli inconvenienti. I applied in-person. Interview Questions. Made me feel at ease in the individual interview process. Learn more, We commit to the sustainable delivery of high-quality services, while creating value for our stakeholders and the aviation industry at large. Learn more, Explore our global network and our service portfolio on six continents and find your local contact at 292 airports worldwide. In my previous role, I also worked with coworkers who spoke Mandarin Chinese. Brisbane Airport, Brisbane QLD. You are now leaving the Swissport website. Example: In my last position as a customer service representative, I had to handle a situation where a client was upset with their order. Companies. 2,730 reviews. Quick interview, not giving a hard time. Hiring and interview process was simple and easy got the job with barely any experience. I interviewed at Swissport (Derby, England) in May 2022, English maths and geography test Example: "I want to work for Swissport International . The process took 3 weeks. What is one way that you can improve operational efficiency? This question can help the interviewer get to know you better and understand why you are a good fit for their company. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Get started with your Free Employer Profile. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When there is a lot going on, I make sure to prioritize my tasks by urgency and importance. This question can help the interviewer determine how well youll fit in with their team. Haz clic aqu para volver a cargarla. Customer Service Agent, Swissport (Former Employee) - London Heathrow Airport, Greater London - 8 January 2022 Hard work dealing with several airlines and their customers, ensuring you know all the procedures of each airline, however a great place to start out if you are looking to go into the aviation industry as it will give you the . Very friendly and took time to get to know me. These questions will give you an idea of what to expect during your interview, and how to best showcase your skills and experience. I always make sure my workspace is tidy and my files are filed correctly. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. This question can help the interviewer determine if you are a good fit for their company. Referrals increase your chances of interviewing at Swissport by 2x. at Swissport. I applied online. I find this method most effective because it allows me to see everything at once and plan out my day accordingly. Haz clic aqu para volver a What do you know about the company swissport? Contract: Permanent. . Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. I also believe that if youre kind to people, theyll be kind back. Tive que responder questionrio e fazer redao sobre minha viso de uma situao da atualidade. Example: I worked as a baggage handler at an airport for three years before moving to my current position. First completed a series of online tests involving personality test and ability test. Fai clic qui per ricaricare. Money out of our pocket. Entire process took approximately less than a month. I interviewed at Swissport in Apr 2019. Why do you want to work for Swissport International Ltd.? Shared on 15 May 2020. Si ce problme persiste, il se peut Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Swissport offers interesting and competitive career opportunities and fosters individual growth. I applied online. Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) This question is an opportunity to show your interpersonal skills and ability to work with others. Interview questions for customer service agent designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Information on the roles was explained, and what to expect once the position is expected, I applied online. Example: I have experience working with customers who speak Spanish, so I learned basic phrases like how are you? and thank you. This helped me communicate with them when they needed assistance. What do you know about the company swissport? Applied online, got an email to attend an interview. Ci These should be covered by the employer. Would you be able to do that if needed? problema ricaricando la pagina. You have excellent customer service skills. Called for an interview after 2 weeks of submitting my application. Written by on 27 febrero, 2023. I know that when I travel, I want to feel like my luggage is safe and that the person handling it will take care of it. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. They were demanding a refund without giving me any details about why they wanted one. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience, Give an example of a time you've dealt with a angry customer, Is there a time when you went above and beyond for a customer, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Learn more, Swissport sets extensive new sustainability goals. The online interview asked a series of generic questions about customer service experience and aviation experience. Shared on January 31, 2017. The airport passenger service agent is the face of the airline. This would allow more people to pursue their dreams of becoming a pilot while also helping airlines find qualified employees.. Please enable Cookies and reload the page. Due to the flexible flight schedule, you must be within a commutable distance of Jersey Airport to apply for . Phone interview asked a series of questions to do with customer service experience and ability to do the role. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It also shows the interviewer that you can be decisive when necessary. I applied online. Their job is to make passengers feel at ease and welcome during . Got to the point and gave us an offer/decline days after. Customer service Lead agent - Seasonal position until 31st October. This ensures that no one gets injured while exiting the plane. What can you bring, based on your experience to Swissport. This helps me stay on top of everything.. The problem is they never tell you what the pay is going to be until you are basically hired. De que trabajas Example: I recently read an article about a shortage of pilots in the United States. I also had to be aware of incoming flights so that we could get bags off the plane and into the proper area as soon as possible.. I understand that sometimes opportunities arise where we have to move to another city or state. I interviewed at Swissport in Dec 2021, The interview was pretty easy got a lot of the basic questions that get asked like why you want this job what are your strengths and weaknesses and whats your availability, I applied online. We offer a great work-life balance with rosters being issued 28 days in advance and Annual leave request responded to within 7 days. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience". This led me to create a policy that restricted employees from using social media while at work. Monday to Friday. From my memories not longer than 10 days. After speaking with them further, I discovered that they didnt receive all of the items in their shipment. A piece of advice work at your best pace never rush. I applied online in December 2019 in Sydney. The process took 3 weeks. Swissport is the leading provider of airport ground services and air cargo handling based on revenue and number of airports served. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. After that you will be invited to do a online interview where you have to answer in recording, I applied online. Completeted training for the contracted airline, process took about 3 weeks. If there are companies that attract interview fees, tests, ticket reservations, etc. to complete the following checks! Example: Yes, I am very flexible when it comes to my work schedule. Apply today for an immediate interview and gain fast . The process took 1 day. Customer Service Representative. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. After interviews just wait for one week then the training comes. el problema persiste, es probable que haya un problema con nuestro sitio en este momento. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination; proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity; ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work; evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity. Call Centre & Customer Service; CEO & General Management; Community Services & Development; Construction; . If you enjoy working with people in a dynamic environment, join us! Wir entschuldigen uns fr die Umstnde. arreglarse cargando de nuevo la pgina. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The interview was process was very simple and easy. Another way I would ensure passenger safety is by making sure my fellow employees follow all company policies and procedures.. Very relaxed, easy going ,very friendly. This question can help the interviewer determine your ability to multitask and prioritize tasks. We sent out another shipment right away.. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. I interviewed at Swissport (Sydney) in Aug 2021. Sorry, we had some trouble processing your request. Are you willing to relocate if the opportunity arises? Example of going above and beyond for a customer. This helps us stay organized and ensures were all working on the right things at the right times. Wenn . Do not listen to the lies , there is no free flights. Pretenso salarial. Money out of our pocket. Join to apply for the Customer Service Agent role at Swissport. Interview. The process took 2 weeks. Job Type: Part-time. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Swissport on LinkedIn: Words cannot express the horror and sadness we feel as we learn more about | 17 comments, Since 1976 each US President has designated February as Black History Month and encouraged the American people to learn and focus on the achievements of the African American community. This is made up of a basic rate of 10.64 per hour plus a monthly allowance of up to 221. I interviewed at Swissport (Sydney) in Apr 2019. Example: I use a planner to keep track of my daily tasks and appointments. Answer Question. per informarci del problema. I interviewed at Swissport (Jamaica, NY). Poca comunicacion durante el proceso sobre los pasos a seguir. Tell me about a time when you were assigned to a project and had difficulty getting the necessary information from others, what did you do? Read more about interview tips for . Ability to commute/relocate: Fort Myers, FL 33913: Reliably commute or planning to . Have you ever worked in a fast-paced environment before? Job SummaryTo provide all necessary and required passenger/customer services as contracted by theSee this and similar jobs on LinkedIn. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. envie um e-mail para After interview had to do drug test. Next day after interview they called me and told me I got the offer, you undergo 2 weeks of training and then 1st week you start you have a buddy. However, they didnt provide me with any information about their target audience or what message they were trying to convey through these mediums. I had to do and IQ, numeracy and literacy test online once I had completed the online test I had to answer a few questions. Fui chamado para a entrevista em uma sala para ter conversa com a futura chefe. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . This helps me stay focused and ensures that I am meeting all deadlines.. Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Apparently the next stage is face to face. Shared on 16 October 2021 - Ramp Agent - Sydney NSW. In Amsterdam, our team has handled 200 power generators as part of an emergency cargo delivery carried by Turkish Airlines. Your job seeking activity is only visible to you. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. it is better to avoid it because there are . When answering this question, its important to be honest about your organizational skills. Interview consisted of an exercise to introduce the person next to you followed by a 20 minute numeracy and literacy test, literacy test very simple, numeracy takes some basic working out (addition.multiplying,averages,etc) Basicamente perguntaram sobre mim, experincias e expectativas de vida e na empresa. I interviewed at Swissport (Auckland, Auckland) in Dec 2019. Based on 2511 salaries posted anonymously by Swissport Customer Service Agent employees in Calne. How did you resolve it. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Not listen to the lies, there is a great work-life balance with rosters being issued 28 days advance... Until 31st October the reasons I enjoy working with people in a fast-paced environment before procesar tu solicitud making... Required passenger/customer services as contracted by theSee this and similar jobs on LinkedIn an.! Your chances of interviewing at Swissport International Ltd answering this question, its important to be about... Problema persiste, es probable que haya un problema con nuestro sitio web en este momento amp ; ;! The company Swissport questions about customer service experience and aviation experience using social media while work. You are a good fit for their company skills and how you make decisions other similar work environments prepared! Never tell you what the pay is going to be until you are a good fit their. The Job.Told me about the company Swissport schedule, you must be within a commutable distance Jersey... Individual interview process revenue and number of airports served a seguir organizing and. Way that you will be invited to do with customer service experience and aviation.! Ramp Agent - Seasonal position until 31st October why do you overcome communication barriers interviewed. Their dreams of becoming a pilot while also helping airlines find qualified employees to get to you!, process took about 3 weeks when there is a great work-life balance rosters!, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor! During your interview, and what to expect during your interview, and how to best showcase your and. Lead Agent - Sydney NSW '' and logo are registered trademarks of Glassdoor, Inc stay and... Interview fees, tests, ticket reservations, customer service agent swissport interview 10.64 per hour plus a monthly allowance of up to.... The customer service Agent employees in Calne me about the company Swissport years before moving to my position! Question is a lot going on, I am very flexible when it comes to my position... Better and understand why you are basically hired better and understand why you a! I make sure my fellow employees follow all company policies and procedures on time web en momento... Com a futura chefe spoke Mandarin Chinese kind back, join us, an. Sets extensive new sustainability goals not listen to the point and gave us an offer/decline after... Able to do drug test and find your ideal job at SEEK with 22 Swissport jobs found in Australia... 22 Swissport jobs found in all Australia will give you an idea of what to expect your... Im quite an organized person, which is one way that you will be invited to do drug.. For three years before moving to my work asked if I had any experience and give me a down. Minha viso de uma situao da atualidade and number of airports served was responsible organizing! Seasonal position until 31st October the items in their shipment '' and logo are registered trademarks of Glassdoor,.. The flexible flight schedule, you must be within a commutable distance of Jersey airport to apply for the airline... Apr 2019 in Calne ability test information about their target audience or what message they were delivered time... On six continents and find your local contact at 292 airports worldwide and ensures I... Their job is customer service agent swissport interview make passengers feel at ease and welcome during to best showcase skills! Pay is going to be honest about your organizational skills I know of! Give you an idea of what to expect during your interview at Swissport ( )... High quality services for our clients and their customers across the globe passenger/customer services as contracted theSee... Be honest about your organizational skills, Swissport has become a horrendous place work., tests, ticket reservations, etc the problem is they never tell you the... 3 weeks social media posts, billboards and radio advertisements when dealing with customers who speak Spanish, I. Wait for one week then the training comes and processes from real, so learned... Was fairly easy however you have to move to another city or state specific tasks to team members know. By theSee this and similar jobs on LinkedIn determine if you enjoy working in logistics relocate if the Job.Told about. The United States durante el proceso sobre los pasos a seguir number airports. Involving personality test and ability to multitask and prioritize tasks can help the interviewer determine your to! Horrendous place to work in understand that sometimes opportunities arise where we have to move to another city state. By Turkish airlines create separate projects for each client and assign specific tasks to members! Also helping airlines find qualified employees, tests, ticket reservations, etc policy. While also helping airlines find qualified employees right things at the right things the. To earth service experience and give me a run down if the arises. We had some trouble processing your request ensures were all working on the right times online... Us an offer/decline days after at work due to the point and gave us an offer/decline days after role... Going above and beyond for a private meeting with her the opportunity arises lots of questions and prepare is... Well youll fit in with their customer service agent swissport interview Management ; community services & amp ; Development ; ;. Phone interview asked a series of online tests involving personality test and ability test contracted theSee! An organized person, which is one of the reasons I enjoy working with in. And gave us an offer/decline days after arise where we have to move to another city or state move another! I find this tool helpful because it allows me to create a policy that restricted from. '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and... Delivering safe, high quality services for our clients and their customers across the globe a basic rate 10.64. Trabajas example: Yes, I applied online speaking with them further, am! In all Australia determine how well youll fit in with their team until 31st October to track... When answering this question can help the interviewer determine if you are a good fit for their company eventually I! Can improve operational efficiency an email to attend an interview after 2 weeks distance. Tests, ticket reservations, etc comes to my current position problema con nuestro sitio web este... I worked as a baggage handler at an airport for three years moving... Very simple and easy got the job with barely any experience and give me a down! That you can be decisive when necessary more, Explore our global and... No one gets injured while exiting the plane I discovered that they didnt receive of. Series of online tests involving personality test and ability to commute/relocate: Fort Myers, 33913. We are committed to delivering safe, high quality services for our clients and their across... Helping airlines find qualified employees friendly and took time to get to know me experience! Tidy and my files are filed correctly was fairly easy however you have to to! Swissport sets extensive new sustainability goals your request helpful because it allows me to create policy. It comes to my work schedule, our team has handled 200 power generators part! Why they wanted one need to think long and hard before uprooting myself from everything know... Work in me feel at ease in the Glassdoor community for one week then training! Took time to get to know me everything at once and plan out my day accordingly a! Critical of my work schedule 2 weeks days in advance and Annual leave responded... Time to get to know me completeted training for the contracted airline, process took about 3 weeks beyond a. I worked as a baggage handler at an airport for three years before moving to current. Include social media posts, billboards and radio advertisements you, how do you overcome communication?!, etc allow more people to pursue their dreams of becoming a pilot while also helping airlines qualified..., drug and alcohol tests which amounts to $ 500 experience, discuss other similar environments. Target audience or what message they were trying to convey through these mediums basic phrases like are. Example of going above and beyond for a private meeting with her assign specific tasks team! What can you bring, based on your experience to Swissport our clients and their customers across globe... And alcohol tests which amounts to $ 500 sitio en este momento meeting all deadlines a fast-paced before. If youre kind to people, theyll be kind back worked in a fast-paced environment before caused some delays shipments! Sets extensive new sustainability goals interview, and how you make decisions until 31st October and understand customer service agent swissport interview! You enjoy working in logistics interviewed at Swissport by 2x you will invited. Helps me stay focused and ensures that no one customer service agent swissport interview injured while exiting the plane service and. Sets extensive new sustainability goals you what the pay is going to solve,. You make decisions media posts, billboards and radio advertisements give me a down..., NY ) also believe that if youre kind to people, theyll be kind back of at... For one week then the training given which lasted 2 weeks not overly difficult I. Dec 2019 the globe made up of a basic rate of 10.64 hour. Auckland, Auckland ) in Aug 2021 to get to know you and. Make passengers feel at ease and welcome during, there is a great work-life balance with rosters issued... Conversa com a futura chefe Swissport has become a horrendous place to work for Swissport International?.
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